Responsible for the project management of environmental sustainability and occupational health & safety (OHS) deliverables across the ResultsCX organisation. This role drives change, ensures organisational compliance, and leads continuous improvement initiatives relating to environmental impact, workplace safety, operational compliance, and sustainable ways of delivering our services.

The role spans environmental compliance, resource usage, waste management, sustainability strategy, as well as health and safety program development, risk assessments, policy implementation, and ensuring regulatory compliance across all regional and global sites.

There is significant scope for professional growth as the organisation expands both its environmental and health & safety maturity.

KEY RESPONSIBILITIES

Environmental Sustainability Responsibilities

• Drive change, planning, and delivery of ResultsCX’s environmental sustainability strategy.
• Identify and prioritise key regional and global environmental certifications; create and manage a roadmap for certification attainment and ongoing compliance.
• Participate in client RFPs by providing up-to-date sustainability metrics.
• Develop, promote, and communicate environmental targets to internal stakeholders.
• Publish quarterly Greenhouse Gas (GHG) emissions data and other sustainability metrics via internal communication channels.
• Collate data from all departments for carbon mapping and tracking.
• Create an Environmental Sustainability dashboard (personally or via BI team) providing real-time visibility of metrics, initiatives, and relevant updates.
• Introduce and embed sustainability policies; create training, presentations, and communication materials.
• Collaborate across offices with Facilities, Procurement, IT, HR, Operations, etc., to implement global, regional, and local environmental initiatives.
• Manage the collection and retention of compliance documentation.
• Analyse environmental data (energy, water, waste) to identify improvement areas.
• Identify and escalate environmental risks and reputational risks, recommending mitigations.
• Stay informed of emerging environmental legislation, policies, risks, and opportunities.
  

Occupational Health & Safety Responsibilities

• Develop, implement, and maintain OHS policies, procedures, and management systems across all ResultsCX locations.
• Conduct regular workplace inspections, safety audits, and compliance reviews.
• Lead incident investigations, root cause analysis, and implement corrective and preventative actions.
• Coordinate and perform risk assessments, hazard identification, and mitigation planning.
• Ensure compliance with regional and international OHS legislation, industry standards, and client contractual requirements.
• Maintain accurate OHS records (training logs, incident reports, audit findings, corrective actions, etc.).
• Lead safety training programs, toolbox talks, induction sessions, and awareness campaigns for employees and contractors.
• Support business units with emergency preparedness plans, evacuation procedures, and crisis response activities.
• Work collaboratively with Facilities, HR, Operations, Procurement, and IT to improve health & safety performance across all sites.
• Drive a culture of safety through proactive engagement, behavioural safety initiatives, and participation in cross-functional safety committees.
• Monitor contractors OHS compliance and ensure alignment with ResultsCX standards during site works or projects.
• Report on safety KPIs and trends—including Lost-Time Injury Frequency Rates (LTIFR), near misses, incident statistics—on a monthly and quarterly basis.
• Identify OHS risks, escalate where necessary, and propose appropriate mitigation strategies.
• Stay current on OHS legislation and industry best practice to ensure the organisation anticipates and responds effectively to emerging safety risks.

ESSENTIAL SKILLS & QUALIFICATIONS

Environmental & Sustainability Skills

• Strong understanding of environmental issues and workplace impacts.
• Operational understanding of sustainability in a business environment.
• Degree or equivalent experience in environmental sciences or related field.
• Familiarity with sustainability frameworks (SDGs), reporting requirements, EMS standards, and carbon accounting.

OHS Skills

• Good working knowledge of occupational health & safety regulations and best practices.
• Certification in Health & Safety (NEBOSH, SAMTRAC, IOSH, or equivalent) advantageous.
• Experience with incident investigation, audits, risk assessments, and safety system implementation.
• Ability to interpret and apply relevant legislation and international safety standards.

Shared Competencies

• Excellent IT skills and willingness to learn new systems.
• Strong communication skills across diverse stakeholder groups.
• Highly organised, proactive, and able to prioritise a busy workload.
• Strong relationship-building skills with cross-functional teams.
• Ability to translate complex data into clear, engaging insights.
• Experience in organisational change and internal communication.
• Creative problem solver with strong commercial awareness.
• Proficient in MS Office.
• Excellent project management and team collaboration skills.