Job Details

Minimum experience Mid-Senior

Company primary industry Customer Services

Job functional area Customer Service

Job Description

Job Overview:

Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where empathy meets excellence. This is your chance to make a real difference in people’s lives while building a rewarding career in financial services.

We’re looking for experienced, compassionate advisors who can support customers during challenging times. Talking about debt isn’t easy—but with your understanding and clear communication, you’ll create an atmosphere of trust and deliver fair outcomes every time.

If this sounds like you, this is your chance to shine!

Responsibilities:

Be the first point of support for customers via phone, email, and letter
Handle payment queries with empathy and professionalism
Take full ownership of calls, resolving issues and delivering excellent service
Assist vulnerable customers with tailored solutions
Make outbound calls and emails to resolve missed payments
Ensure compliance with financial regulations and company policies

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate will have:

Grade 12 or equivalent qualification
2+ years experience in Collections (preferably financial services/fintech)
Strong communication and listening skills
Ability to handle sensitive conversations with empathy
Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles
Proficiency in MS Word and Excel
Organized, detail-oriented, and goal-driven

Required Skills:

Excellent verbal and written communication

Customer-centric mindset

Confidence in decision-making under pressure

Ability to work independently and as part of a team

Passion for delivering first-class customer service

Salary Range and Work Times:

Salary to be discussed at the interview stage
UK Hours and Rotational Shifts

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

Apply