Job Details
Job Description
Job Overview:
As an Underwriter, you’ll work with a credit risk team that’s the envy of the sector. You’ll evaluate credit applications , investigate fraud claims, and ensure compliance with FCA regulations, all while helping customers achieve fair outcomes.
Responsibilities:
- Assess credit applications for affordability, creditworthiness, and fraud risk
- Investigate fraud alerts and manage end-to-end fraud claims
- Collaborate with Consumer Finance, Credit Risk Analytics, and Collections teams
- Follow and improve fraud and credit policies to mitigate risk
- Build strong internal and external stakeholder relationships
The Ideal Candidate will:
This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:
- Proven experience in a customer service or support role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data for decision-making.
- Problem-solving and conflict resolution skills.
- Knowledge of customer service software and tools.
- Strong organizational and time management abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Familiarity with relevant regulations and compliance requirements.
Required Skills:
- Strong understanding of FCA regulation
- Experience in secured lending and underwriting 2nd Charge or BTL mortgages
- Previous experience managing caseloads in a fast-paced environment
- CeMAP qualification (desirable, not essential)
- High attention to detail and excellent communication skills
- Salary to be discussed at the interview stage
- UK Hours and Rotational Shifts
Core Behaviors:
Huntswood a ResultCX company employees have:
A Winning Mindset
Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
Enable and Empower all Employees – Our employees are the heart of our success
Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
Deliver WOW!
Own It – Take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
