• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.

• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.

• Adapt training styles and methods to suit different learning needs and preferences of participants.

• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.

• Collaborate with stakeholders and subject matter experts to customize training content as needed.

• Ensure that all training materials align with company values, business objectives and client specific requirements.

• Keep up to date with product knowledge and business changes to ensure training remains relevant.

• Provide ongoing coaching and mentoring to colleagues to support their development.

• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.

• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

• A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services. 
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

1. Onboarding & Training Delivery

2. Training Needs Analysis

3. Learning Program Design & Development

4. Assessment & Evaluation

5. Stakeholder Engagement

6. Learning Management System (LMS) Administration

7. Continuous Improvement & Innovation

8. Compliance & Record-Keeping

9. Reporting